Listen Again/Panopto is running slower than usual
Update - We are continuing to investigate this issue and are working with our suppliers to identify a cause.
Nov 28, 2025 - 10:15 GMT
Investigating - We're experiencing performance issue with Listen Again and Panopto.

Our teams are working to restore normal performance and we'll post another update as soon as we know more.

We're sorry for the disruption.
Nov 24, 2025 - 14:15 GMT
Issue affecting Loughton(unit 4) network services
Update - Most critical services have returned to standard operation, there may be minor disruption to secondary services
Nov 21, 2025 - 14:35 GMT
Update - We are continuing to work on a fix for this issue.
Nov 21, 2025 - 14:33 GMT
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 12:51 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 2025 - 12:28 GMT
Investigating - We're aware of an issue affecting our Issue affecting Loughton(unit 4) network services and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 20, 2025 - 10:55 GMT
Issue affecting e-mail
Monitoring - The issue affecting our e-mail service has been identified and mitigated. E-mails are now sending and delivering at normal speed. We are continuing to monitor the service closely to ensure stability and performance remain consistent.
Thank you for your patience while we resolved this issue.
Nov 03, 2025 - 10:14 GMT
Update - We are continuing to investigate this issue. E-mails are sending, but the service is still running more slowly than usual.
Oct 30, 2025 - 11:39 GMT
Investigating - We're aware of an issue affecting our e-mail service - causing e-mails to be delivered more slowly than usual - and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 29, 2025 - 16:20 GMT

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Degraded Performance
Network Degraded Performance
Wifi Operational
VPN Operational
Learning tools Degraded Performance
FASER Operational
Moodle ? Operational
Listen Again Degraded Performance
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Degraded Performance
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Support Portal ? Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Unresolved incident: Listen Again/Panopto is running slower than usual.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Planned work affecting SharePoint 2016 service (hosting SSRS reports) - 26 November 2025
Completed - The scheduled maintenance has been completed.
Nov 26, 14:11 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 26, 14:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 GMT
Scheduled - Our SharePoint 2016 service (hosting SQL Server Reports - https://ssrs.essex.ac.uk) may be briefly unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Nov 18, 13:12 GMT
Issue affecting logging in
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Nov 26, 10:02 GMT
Update - We have identified the issue and a change has been made which should see a reduction in these issues. Further updates to be provided.
Nov 25, 12:42 GMT
Investigating - We’re currently investigating an issue where some people are being asked for multi-factor authentication when signing in to certain services.

As a workaround, please try logging in using a private/incognito browser window.

Windows: Press CTRL + SHIFT + N
Mac: Press Command + Shift + N

Thank you for your patience while we work to resolve this.
Nov 25, 09:35 GMT
Nov 25, 2025
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

Unresolved incident: Issue affecting Loughton(unit 4) network services.

Nov 20, 2025
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Issue affecting Global Protect Pre-logon Authentication
Resolved - This incident has been resolved.
Nov 18, 09:38 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 10:07 GMT
Update - We are continuing to work with our vendor to implement a solution
Nov 3, 10:31 GMT
Update - We are continuing to work with our vendor to implement a solution
Sep 16, 10:41 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 12:12 BST
Update - We are continuing to investigate this issue.
Sep 2, 09:31 BST
Investigating - We're aware of an issue affecting our Global Protect Pre-logon Authentication and are currently investigating. Please note that impact is only degraded under set conditions whilst working remotely

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 2, 09:30 BST
Nov 17, 2025
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