Issue affecting Global Protect Pre-logon Authentication
Update - We are continuing to work with our vendor to implement a solution
Nov 03, 2025 - 10:31 GMT
Update - We are continuing to work with our vendor to implement a solution
Sep 16, 2025 - 10:41 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 04, 2025 - 12:12 BST
Update - We are continuing to investigate this issue.
Sep 02, 2025 - 09:31 BST
Investigating - We're aware of an issue affecting our Global Protect Pre-logon Authentication and are currently investigating. Please note that impact is only degraded under set conditions whilst working remotely

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 02, 2025 - 09:30 BST
Issue affecting e-mail
Monitoring - The issue affecting our e-mail service has been identified and mitigated. E-mails are now sending and delivering at normal speed. We are continuing to monitor the service closely to ensure stability and performance remain consistent.
Thank you for your patience while we resolved this issue.
Nov 03, 2025 - 10:14 GMT
Update - We are continuing to investigate this issue. E-mails are sending, but the service is still running more slowly than usual.
Oct 30, 2025 - 11:39 GMT
Investigating - We're aware of an issue affecting our e-mail service - causing e-mails to be delivered more slowly than usual - and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 29, 2025 - 16:20 GMT

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Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Degraded Performance
Printing Operational
Staff computers Degraded Performance
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Support Portal ? Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Issue affecting Moodle
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Nov 12, 13:12 GMT
Monitoring - We have fixed the issue and we are monitoring the situation.
Nov 12, 11:53 GMT
Investigating - We're aware of an issue affecting Moodle's search feature and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 12, 08:39 GMT
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Issue affecting Eduroam
Resolved - This incident has been resolved.
Nov 10, 09:40 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 09:28 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 09:21 GMT
Investigating - We're aware of an issue affecting our Eduroam and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 10, 08:55 GMT
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Issue affecting Eduroam
Resolved - This incident has been resolved.
Nov 7, 09:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 08:56 GMT
Investigating - We're aware of an issue affecting our Eduroam and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 7, 08:48 GMT
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

Unresolved incidents: Issue affecting e-mail, Issue affecting Global Protect Pre-logon Authentication.

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