Update - 60% of the lines to SSRC are now restored; 44 extns remain affected.
We are working on a plan with colleagues to define a priority list to guide the restoration of the remaining lines over the coming days.
Jan 11, 2023 - 13:21 GMT
We are working on a plan with colleagues to define a priority list to guide the restoration of the remaining lines over the coming days.
Jan 11, 2023 - 13:21 GMT
Monitoring - The main part of the analogue system is now operating as expected.
However, we have been unable to reconnect the desk phones within the SSRC building (ISER and UKDA).
We are working on a solution to this issue.
Dec 19, 2022 - 16:19 GMT
However, we have been unable to reconnect the desk phones within the SSRC building (ISER and UKDA).
We are working on a solution to this issue.
Dec 19, 2022 - 16:19 GMT
Update - The first stage has been completed. Most analogue lines will be back in service.
We will carry out further checks and monitoring and some systems will need to resynchronise.
Areas we know will remain affected by this issue are UKDA and ISER (the SSRC building). We expect this to be resolved this week.
Dec 19, 2022 - 11:30 GMT
We will carry out further checks and monitoring and some systems will need to resynchronise.
Areas we know will remain affected by this issue are UKDA and ISER (the SSRC building). We expect this to be resolved this week.
Dec 19, 2022 - 11:30 GMT
Update - Work started at 8am to bring the analogue phone system back on line.
Reports have been received of disruption to other parts of the phone system. These were related to the ongoing situation and dealt with as quickly as possible.
Further updates will be given when there is significant change of status to the analogue system and if there is expected wider disruption as systems resynchronise.
We apologise again for the inconvenience this is causing.
Dec 19, 2022 - 10:05 GMT
Reports have been received of disruption to other parts of the phone system. These were related to the ongoing situation and dealt with as quickly as possible.
Further updates will be given when there is significant change of status to the analogue system and if there is expected wider disruption as systems resynchronise.
We apologise again for the inconvenience this is causing.
Dec 19, 2022 - 10:05 GMT
Update - An engineer will be on site on Monday 19 December 2022 to carry out repairs.
Dec 16, 2022 - 10:31 GMT
Dec 16, 2022 - 10:31 GMT
Identified - We are waiting for the external supplier to confirm the date, during week commencing 19 December 2022, when they can deliver the critical parts that will resolve the issue.
Networks and Telecoms team are able to identify where a NEC SIP phone can be deployed instead of the current analogue phone. Customers who have an urgent need for this should submit a ticket via the IT Helpdesk using the following subject title and including the required extension and location information and description of the urgency:
Request to move extn #### to NEC SIP phone in room ####.
Requests will be triaged for urgency and readiness of the wired network to make this change.
Again, we apologise for the serious inconvenience this issue will have caused, we are working as hard as we can to restore the service.
Dec 14, 2022 - 14:13 GMT
Networks and Telecoms team are able to identify where a NEC SIP phone can be deployed instead of the current analogue phone. Customers who have an urgent need for this should submit a ticket via the IT Helpdesk using the following subject title and including the required extension and location information and description of the urgency:
Request to move extn #### to NEC SIP phone in room ####.
Requests will be triaged for urgency and readiness of the wired network to make this change.
Again, we apologise for the serious inconvenience this issue will have caused, we are working as hard as we can to restore the service.
Dec 14, 2022 - 14:13 GMT
Update - The cause of the problem has been identified a plan is being implemented to restore the service. It is expected that there will be continuing disruption for the next few days. Updates will be given when the timescales become clearer.
Phones not affected by this issue are NEC SIP handsets, Teams and BRIA soft phones. All other desk phones will not be working until the system is restored.
Dec 12, 2022 - 16:39 GMT
Phones not affected by this issue are NEC SIP handsets, Teams and BRIA soft phones. All other desk phones will not be working until the system is restored.
Dec 12, 2022 - 16:39 GMT
Update - We don't have any new information to share yet, but please know our teams are working hard to get everything up and running.
Dec 12, 2022 - 15:41 GMT
Dec 12, 2022 - 15:41 GMT
Investigating - We're aware of an issue affecting our desk telephones and are currently investigating.
Microsoft Teams and Bria are unaffected, and are working as normal.
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Dec 12, 2022 - 09:17 GMT
Microsoft Teams and Bria are unaffected, and are working as normal.
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Dec 12, 2022 - 09:17 GMT
Update - Unfortunately, as part of the on going investigations further essential maintenance will take place at 5.30pm on Tuesday 20th September for 10 mins only. Please ensure you save your work and log out. You can log into Unit4 Web again at 5.40pm today (Tuesday 20th September)
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 16:06 BST
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 16:06 BST
Update - WEB VERSION ONLY
Unit4 Web, as part on the on going investigations, essential maintenance will take place at 2.30pm on Tuesday 20th September for 10 mins only. Please ensure you save your work and log out. You can log into Unit4 Web again at 2.40pm today (Tuesday 20th September)
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 14:19 BST
Unit4 Web, as part on the on going investigations, essential maintenance will take place at 2.30pm on Tuesday 20th September for 10 mins only. Please ensure you save your work and log out. You can log into Unit4 Web again at 2.40pm today (Tuesday 20th September)
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 14:19 BST
Update - We are continuing to investigate this issue.
Sep 02, 2022 - 16:43 BST
Sep 02, 2022 - 16:43 BST
Investigating - We're aware of an intermittant slowness affecting the Unit4 Web Version (only) and are currently investigating. The Web version of Unit4 is the one accessed via the web link https://agrlive.essex.ac.uk/businessworld/Login/Login.aspx
You are able to use the Web version of Unit4 as normal, but may experience intermittant slowness when doing so.
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 25, 2022 - 17:51 BST
You are able to use the Web version of Unit4 as normal, but may experience intermittant slowness when doing so.
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 25, 2022 - 17:51 BST
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