Planned work affecting Shibboleth authentication
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 11:35 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 18, 2025 11:30 - Aug 21, 2025 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 11:34 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 18, 2025 11:30 - Aug 21, 2025 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2025 - 11:30 BST
Scheduled - Due to essential maintenance work on one of our authentication services (Shibboleth), login to the following services will be considered at risk from 11.00am on Monday 18 August until 17.00pm on Wednesday 20 August:

Graduate Intelligence
Library Resources
LinkedIn Learning
ParkSmart
Qualtrics
Report and Support
Residence Life

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Aug 18, 2025 11:30 - Aug 21, 2025 17:30 BST
Issue affecting the University of Essex Website
Investigating - We're aware of further issues reported this afternoon and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
May 30, 2025 - 17:13 BST
Monitoring - We have made some changes to the service and have put mitigations in place. We are monitoring the situation.
May 30, 2025 - 11:37 BST
Update - These issues are ongoing but being investigated by our web team. Apologies for any inconvenient this may cause.
May 27, 2025 - 09:06 BST
Investigating - We're aware of an issue affecting our University of Essex website, preventing searches from returning results and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
May 14, 2025 - 15:45 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Degraded Performance
Support Portal ? Operational
Zoom Operational
Other services Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 18, 2025

Unresolved incident: Planned work affecting Shibboleth authentication.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Issue affecting Home Directory (M:) servers
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Aug 14, 16:11 BST
Investigating - We're aware of an issue affecting our Home Directory (M:) Servers and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 14, 09:38 BST
Aug 13, 2025
Issue affecting network services at Loughton Campus
Resolved - This incident has been resolved.
Aug 13, 09:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 14:44 BST
Investigating - We're aware of an issue affecting our network services at Loughton Campus and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 12, 13:47 BST
Aug 12, 2025
Issue affecting network services at Loughton Campus
Resolved - This incident has been resolved.
Aug 12, 08:42 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 15:54 BST
Investigating - We're aware of an issue affecting our network services at Loughton Campus and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 11, 15:29 BST
Aug 11, 2025
Planned work affecting iTrent, People Manager & HR Organiser
Completed - iTrent, People Manager and HR Organiser is now available for use. Apologies for the delay in bringing the service back up.
Aug 11, 21:14 BST
Update - Further to our earlier message relating to todays iTrent upgrade, unfortunately this is taking longer than expected, however we hope to release the system back for use later this evening. We apologise for any inconvenience this has caused.
Aug 11, 16:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 09:30 BST
Scheduled - The following services will be unavailable while we carry out essential maintenance:

- iTrent
- People Manager
- HR Organiser
- Web Recruitment
- External Examiner Nomination Portal

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Aug 4, 17:14 BST
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025
Unit4 Financial Year End Lockdown Part 2
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 18:00 BST
Scheduled - Unit4 will be closed as part of the year end time table from 6pm Tonight (4th August 2025) to 11AM Tomorrow morning (5th August 2025)
Aug 4, 10:11 BST
Aug 4, 2025
Online Customer Portal upgrade
Completed - The scheduled maintenance has been completed.
Aug 4, 11:57 BST
Update - The Service Desk portal is still undergoing maintenance.

The service will be returned as soon as possible.

If you need assistance, please see the following alternative methods of contacting the IT Helpdesk during during office hours:

Start a live chat: https://www.essex.ac.uk/student/it-services/support
Or, call us on 01206 87 2345

To contact the Commercial Applications team, core users will be updated with a contact route. Alternatively, please email caquery@essex.ac.uk and this inbox will be monitored.

For any help from Organisational Development, please refer to their webpages: https://www.essex.ac.uk/staff/professional-services/human-resources-section

Alternatively, you can email develop@essex.ac.uk and one of the team will get back to you.

Apologies for any convenience at this time.
Aug 4, 09:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 14:00 BST
Scheduled - The Service Desk and Organisation Development customer portal will be unavailable between Friday 1st August 2pm - Monday 4th August 8am due to an upgrade.

The following teams will be affected, and may take longer to respond to incoming queries:

- IT Helpdesk
- Commercial Applications
- Organisational Development

Please submit a support ticket via email to it.helpdesk@essex.ac.uk where your ticket will automatically created when the Customer Portal is back online.

Alternative methods of contacting the IT Helpdesk during during office hours:

Start a live chat: https://www.essex.ac.uk/student/it-services/support
Or, call us on 01206 87 2345

To contact the Commercial Applications team, core users will be updated with a contact route. Alternatively, please email caquery@essex.ac.uk and this inbox will be monitored.

For any help from Organisational Development, please refer to their webpages: https://www.essex.ac.uk/staff/professional-services/human-resources-section

Alternatively, you can email develop@essex.ac.uk and one of the team will get back to you.

Apologies for any convenience at this time.
Jul 28, 14:58 BST
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