University of Essex IT Status

Issue affecting Global Protect Pre-logon Authentication

Update - We are continuing to work with our vendor to implement a solution
Sep 16, 2025 - 10:41 BST

Identified - The issue has been identified and a fix is being implemented.
Sep 04, 2025 - 12:12 BST

Update - We are continuing to investigate this issue.
Sep 02, 2025 - 09:31 BST

Investigating - We're aware of an issue affecting our Global Protect Pre-logon Authentication and are currently investigating. Please note that impact is only degraded under set conditions whilst working remotely

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 02, 2025 - 09:30 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational

HR Organiser Operational

Unit 4 Operational

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Degraded Performance

Study spaces Operational

Teams Operational

Telephones Operational

University website Operational

Support Portal Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

Issue affecting similarity checks in FASER

Resolved - This issue has now been resolved.
Oct 22, 09:44 BST

Update - We are continuing to investigate this issue.
Oct 20, 09:48 BST

Investigating - We are currently investigating an issue with FASER, which is causing TurnItIn similarity/originality/plagiarism checks to be delayed.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 17, 16:27 BST

Issue affecting Global Protect VPN services

Resolved - This incident has been resolved.
Oct 22, 09:20 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 22, 09:04 BST

Update - We are continuing to investigate this issue.
Oct 22, 08:43 BST

Investigating - We're aware of an issue affecting our Global Protect VPN services and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 22, 08:43 BST

Oct 21, 2025

Issue affecting websites and online forms for staff and students

Resolved - This issue has been resolved.
Oct 21, 10:26 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 10:06 BST

Update - We are continuing to investigate this issue.
Oct 15, 11:03 BST

Update - We are continuing to investigate this issue. Impact is more widespread than initially assessed - including the University website and MyEssex.
Oct 15, 11:01 BST

Investigating - We're aware of several issues affecting our EDRM websites (ESF, EAF, AOS, ECF etc) and online forms for staff and students (known as Collagen Forms) and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 14, 15:01 BST

Issues affecting Zoom

Resolved - This incident has been resolved.
Oct 21, 10:25 BST

Monitoring - Zoom have stated that they believe the issue to be resolved, but are continuing to monitor the situation.
Oct 20, 13:06 BST

Investigating - Zoom are currently reporting issues with their service (https://www.zoomstatus.com/incidents/yy70hmbp61r9).

You may struggle to make and receive calls via Zoom, and fail to join Zoom meetings.

We are monitoring the situation and will update you when we know more.
Oct 20, 09:48 BST

Issue affecting Microsoft Teams

Resolved - This issue is resolved. Microsoft have determined the service is healthy. The impact was "due to a third-party service outage".
Oct 21, 09:09 BST

Monitoring - A fix is being undertaken by Microsoft and they are monitoring the results as that is rolled out across the affected infrastructure.
Oct 20, 14:11 BST

Identified - Microsoft has confirmed an issue at their end and they are seeking a solution.
Oct 20, 11:00 BST

Investigating - We're aware of an intermittent issue affecting our Microsoft Teams and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 20, 10:58 BST

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Oct 16, 2025

Oct 15, 2025

Oct 14, 2025

Oct 13, 2025

Issue affecting email from on-site Exchange Servers

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Oct 13, 16:05 BST

Monitoring - We have fixed the issue and are actively monitoring the situation.

Thank for your patience.
Oct 13, 12:14 BST

Investigating - We're aware of an issue affecting the on-site Exchange email servers preventing delivery of internally generated emails.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

There is currently no known workaround, however this is currently a top priority.
Oct 13, 11:44 BST

Issue affecting Eduroam

Resolved - This incident has been resolved.
Oct 13, 13:42 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 13:22 BST

Update - We are continuing to work on a fix for this issue.
Oct 13, 13:17 BST

Identified - We're aware of an issue affecting our Eduroam and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 13, 12:56 BST

Issue affecting access to various services at Colchester campus

Resolved - This incident has been resolved.
Oct 13, 09:06 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 18:39 BST

Update - We are continuing to work on a fix for this issue.
Oct 7, 19:06 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 7, 18:37 BST

Monitoring - We have fixed the issue and we are monitoring the situation.
Oct 7, 18:18 BST

Investigating - We're aware of an issue affecting access to services at Colchester Campus and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 7, 16:52 BST

Planned work affecting remote.essex.ac.uk

Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST

Scheduled - Our remote.essex.ac.uk will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Oct 10, 10:55 BST