Issue affecting Teams telephony
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 2025 - 19:07 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 2025 - 16:23 GMT
Investigating - We're aware of an issue affecting our Teams Telephony preventing telephone calls to and from Teams Telephony users. Our service provider is currently investigating.

Teams to teams calls are not affected.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Mar 17, 2025 - 15:02 GMT

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Degraded Performance
Telephones Degraded Performance
University website Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work affecting Salto Apr 2, 2025 07:00-10:00 BST

Salto will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Posted on Mar 28, 2025 - 12:26 GMT
Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Issue affecting Parallels Applications
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 21, 09:44 GMT
Update - A partial fix has been implemented and we continue to work with our suppliers to resolve the wider issue.
Mar 20, 16:41 GMT
Investigating - We're aware of an issue affecting Parallels Apps via the Software Hub and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

In the meantime, the workaround is to use the Parallels Client on your device to create a new connection to parallels.essex.ac.uk, sign in with your work credentials and connect to applications via the client.
Mar 20, 11:37 GMT
Mar 20, 2025
Mar 19, 2025

No incidents reported.

Mar 18, 2025
Issue affecting eDocs on SharePoint (EDRM)
Resolved - This issue seems to have been resolved by Microsoft. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 18, 13:26 GMT
Monitoring - We believe that Microsoft have fixed the issue and we are monitoring the situation.
Mar 18, 11:34 GMT
Investigating - We're aware of an issue affecting our EDRM eDOCs services - served from SharePoint Online to PG EAF, UG EAF, Compliance, ESF, and ECF. This is a problem at the Microsoft 365 end and will cause all documents to be unavailable until resolved. We are monitoring.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Mar 18, 09:28 GMT
Planned work affecting iTrent, People Manager and HR Organiser
Completed - The scheduled maintenance has been completed.
Mar 18, 12:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 GMT
Scheduled - The following services will be unavailable while we carry out essential maintenance:

- iTrent
- People Manager
- HR Organiser
- Web Recruitment
- External Examiner Nomination Portal

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 18, 09:46 GMT
Mar 17, 2025

Unresolved incident: Issue affecting Teams telephony.

← Incident History Powered by Atlassian Statuspage

test