Listen Again/Panopto is running slower than usual
Identified - We are continuing to work with suppliers and hope to have a fix implemented in the new year.
Dec 17, 2025 - 14:56 GMT
Update - We are continuing to investigate this issue and are working with our suppliers to identify a cause.
Nov 28, 2025 - 10:15 GMT
Investigating - We're experiencing performance issue with Listen Again and Panopto.

Our teams are working to restore normal performance and we'll post another update as soon as we know more.

We're sorry for the disruption.
Nov 24, 2025 - 14:15 GMT
iTrent - People Manager - Essex Hours Running Slower Than Usual
Update - We are continuing to investigate the recent performance degradation affecting iTrent, People Manager, and Essex Hours. While some users have reported an improvement, this is not yet the case for all users.

We apologise for the ongoing inconvenience and assure you that we are working to resolve the issue as quickly as practicably possible. Thank you for your continued patience.
Dec 17, 2025 - 13:55 GMT
Investigating - We're experiencing performance issue with iTrent, People Manager and Essex Hours

Our teams are working to identify the cause and resolve the issues being experienced as soon as practically possible.

We're sorry for the disruption.
Dec 09, 2025 - 16:55 GMT

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Degraded Performance
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Degraded Performance
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Degraded Performance
FASER Operational
Moodle Operational
Listen Again Degraded Performance
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Support Portal Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 25, 2025

No incidents reported today.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025
Planned work affecting Library login
Completed - The scheduled maintenance has been completed.
Dec 21, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 21:00 GMT
Scheduled - Library login will be unavailable from 9.00pm Saturday 20 December 2025 until 9.00am Sunday 21 December 2025 while essential maintenance is carried out by our service provider.

Many eResources may still be available during this time, please see the Library web pages for advice on how to use library resources during this maintenance period.

We're sorry for any inconvenience this may cause.
Dec 17, 15:26 GMT
Dec 20, 2025
Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Issue affecting Loughton(unit 4) network services
Resolved - This incident has been resolved.
Dec 17, 15:18 GMT
Update - We are continuing to work on a fix for this issue.
Dec 17, 08:57 GMT
Update - Most critical services have returned to standard operation, there may be minor disruption to secondary services
Nov 21, 14:35 GMT
Update - We are continuing to work on a fix for this issue.
Nov 21, 14:33 GMT
Update - We are continuing to work on a fix for this issue.
Nov 20, 12:51 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 12:28 GMT
Investigating - We're aware of an issue affecting our Issue affecting Loughton(unit 4) network services and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 20, 10:55 GMT
Issue affecting e-mail
Resolved - This incident has been resolved.
Dec 17, 14:48 GMT
Monitoring - The issue affecting our e-mail service has been identified and mitigated. E-mails are now sending and delivering at normal speed. We are continuing to monitor the service closely to ensure stability and performance remain consistent.
Thank you for your patience while we resolved this issue.
Nov 3, 10:14 GMT
Update - We are continuing to investigate this issue. E-mails are sending, but the service is still running more slowly than usual.
Oct 30, 11:39 GMT
Investigating - We're aware of an issue affecting our e-mail service - causing e-mails to be delivered more slowly than usual - and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 29, 16:20 GMT
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

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