Investigating - We're aware of further issues reported this afternoon and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

May 30, 2025 - 17:13 BST
Monitoring - We have made some changes to the service and have put mitigations in place. We are monitoring the situation.
May 30, 2025 - 11:37 BST
Update - These issues are ongoing but being investigated by our web team. Apologies for any inconvenient this may cause.
May 27, 2025 - 09:06 BST
Investigating - We're aware of an issue affecting our University of Essex website, preventing searches from returning results and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

May 14, 2025 - 15:45 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 2025 - 09:53 BST
Investigating - We're aware of an issue affecting feedback file uploading in FASER and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

May 27, 2025 - 14:19 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Degraded Performance
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work affecting telephone service Jun 11, 2025 10:00-11:00 BST

We will be carrying out essential maintenance in our telephone service during which there is a low risk it may be affect desktop telephones only for a brief period.

Teams telephony is not affected.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Posted on May 19, 2025 - 11:27 BST
Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 BST
Scheduled - Our Research Data Repository service will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Jun 9, 17:50 BST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Jun 6, 10:29 BST
Monitoring - Following the outage experienced by MathWorks, most of their services are now back online. We have therefore re-enabled access to the site.
We are still monitoring the service and will provide further updates in due course.

Jun 2, 10:36 BST
Investigating - We're aware of an issue affecting MatLab and are currently investigating.

Following an outage experienced by MathWorks, most of their services are now back online. We will therefore be re-enabling access to their site within the next few hours.

We will provide a further update once logins have been restored.

Jun 2, 10:04 BST
Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

Unresolved incident: Issue affecting the University of Essex Website.

May 29, 2025

No incidents reported.

May 28, 2025

Unresolved incident: Issue affecting FASER.

May 27, 2025
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

May 27, 07:30 BST
Update - We have been informed that a visit by engineer from the provider is required and is being arranged.
May 22, 14:37 BST
Update - We are continuing to investigate this issue.
May 22, 14:35 BST
Update - The provider has confirmed they are aware of the issue and trying to identify the cause.

At this time we have no information relating when the service may be fixed.

May 22, 12:35 BST
Investigating - We're aware of an issue affecting our connection to external commercial and external wifi services. The service appears to be disconnected and we are in contact with the provider for more information.

Affected users will be anyone using:
Tapestry in Day Nursery
SU
Essex Food (sq4)
CC Guest
IOT service
Sports Centre commercial gym equipment

We are sorry for any inconvenience this may be causing you and will post another update as soon as we know more.

May 22, 09:57 BST