Online Customer Portal upgrade

Scheduled Maintenance Report for University of Essex IT

Completed

The scheduled maintenance has been completed.
Posted Aug 04, 2025 - 11:57 BST

Update

The Service Desk portal is still undergoing maintenance.

The service will be returned as soon as possible.

If you need assistance, please see the following alternative methods of contacting the IT Helpdesk during during office hours:

Start a live chat: https://www.essex.ac.uk/student/it-services/support
Or, call us on 01206 87 2345

To contact the Commercial Applications team, core users will be updated with a contact route. Alternatively, please email caquery@essex.ac.uk and this inbox will be monitored.

For any help from Organisational Development, please refer to their webpages: https://www.essex.ac.uk/staff/professional-services/human-resources-section

Alternatively, you can email develop@essex.ac.uk and one of the team will get back to you.

Apologies for any convenience at this time.
Posted Aug 04, 2025 - 09:24 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 01, 2025 - 14:00 BST

Scheduled

The Service Desk and Organisation Development customer portal will be unavailable between Friday 1st August 2pm - Monday 4th August 8am due to an upgrade.

The following teams will be affected, and may take longer to respond to incoming queries:

- IT Helpdesk
- Commercial Applications
- Organisational Development

Please submit a support ticket via email to it.helpdesk@essex.ac.uk where your ticket will automatically created when the Customer Portal is back online.

Alternative methods of contacting the IT Helpdesk during during office hours:

Start a live chat: https://www.essex.ac.uk/student/it-services/support
Or, call us on 01206 87 2345

To contact the Commercial Applications team, core users will be updated with a contact route. Alternatively, please email caquery@essex.ac.uk and this inbox will be monitored.

For any help from Organisational Development, please refer to their webpages: https://www.essex.ac.uk/staff/professional-services/human-resources-section

Alternatively, you can email develop@essex.ac.uk and one of the team will get back to you.

Apologies for any convenience at this time.
Posted Jul 28, 2025 - 14:58 BST
This scheduled maintenance affected: Support Portal.