University of Essex IT Status

Intermittant Issue affecting Unit4 - WEB version only

Update - Unfortunately, as part of the on going investigations further essential maintenance will take place at 5.30pm on Tuesday 20th September for 10 mins only. Please ensure you save your work and log out. You can log into Unit4 Web again at 5.40pm today (Tuesday 20th September)

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 16:06 BST

Update - WEB VERSION ONLY
Unit4 Web, as part on the on going investigations, essential maintenance will take place at 2.30pm on Tuesday 20th September for 10 mins only. Please ensure you save your work and log out. You can log into Unit4 Web again at 2.40pm today (Tuesday 20th September)

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 20, 2022 - 14:19 BST

Update - We are continuing to investigate this issue.
Sep 02, 2022 - 16:43 BST

Investigating - We're aware of an intermittant slowness affecting the Unit4 Web Version (only) and are currently investigating. The Web version of Unit4 is the one accessed via the web link https://agrlive.essex.ac.uk/businessworld/Login/Login.aspx

You are able to use the Web version of Unit4 as normal, but may experience intermittant slowness when doing so.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 25, 2022 - 17:51 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Degraded Performance

HR Organiser Operational

Unit 4 Degraded Performance

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Operational

Study spaces Operational

Teams Operational

Telephones Operational

University website Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned work affecting printing Dec 20, 2022 07:00-09:00 GMT

Update - We have postponed the update again as the issue has not been resolved.

All print services are operational as normal.
Sep 29, 2022 - 06:36 BST

Update - We have postponed the update until Thursday 29th September after an issue was found before the update this morning.

All printing operations are functional.

We're sorry for any inconvenience caused.
Sep 20, 2022 - 07:35 BST

Scheduled - Our Managed Print service will be unavailable while we carry out essential maintenance on Tuesday morning 20th September.

This includes all printing and scanning functionality, and all of the Canon MFDs on campus will be unavailable whilst the work takes place.

We are aiming for the work to be complete before the majority of people are on campus.

Please do not send any jobs to print during this time as they will be lost.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Sep 15, 2022 - 13:30 BST

Past Incidents

Nov 29, 2022

No incidents reported today.

Nov 28, 2022

Issue affecting Tableau

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact biquery@essex.ac.uk
Nov 28, 09:28 GMT

Investigating - We're aware of an issue affecting Tableau and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 28, 09:07 GMT

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

Listen Again is running slower than usual

Resolved - This incident has been resolved.
Nov 24, 14:03 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:47 GMT

Investigating - We're experiencing performance issue with Listen Again.

Our teams are working to restore normal performance and we'll post another update as soon as we know more.

We're sorry for the disruption.
Nov 24, 13:34 GMT

Planned work affecting Tableau

Completed - The scheduled maintenance has been completed.
Nov 24, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:00 GMT

Scheduled - Our Tableau service will be unavailable while we carry out improvements.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Nov 21, 13:02 GMT

Nov 23, 2022

Nov 22, 2022

Issue affecting Faser

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Nov 22, 16:01 GMT

Investigating - We're aware of an issue preventing some users from logging in to FASER and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 22, 11:31 GMT

Nov 21, 2022

Planned work affecting iTrent, People Manager and HR Organiser

Completed - The scheduled maintenance has been completed.
Nov 21, 13:31 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 13:15 GMT

Scheduled - The following services will be unavailable while we carry out essential maintenance:

- iTrent
- People Manager
- HR Organiser
- Web Recruitment
- External Examiner Nomination Portal

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Nov 21, 11:40 GMT

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Planned work affecting SharePoint Service

Completed - The scheduled maintenance has been completed.
Nov 17, 12:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:30 GMT

Scheduled - Our SharePoint service will be partially degraded while we carry out essential maintenance today from 12:30pm.

This work is needed to repair a fault. Users will temporarily lose the ability to see search results. Full search may take up to 24 hours to be restored fully, however the SharePoint Team will prioritise the return-to-service process so that business critical services are restored first.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Nov 16, 11:47 GMT

Nov 16, 2022

Nov 15, 2022

No incidents reported.