University of Essex IT Status

Dropbox email blocked due to Phishing risk

Investigating - Due to a recent series of cybersecurity attacks using Dropbox services, we've had to temporarily block all email from Dropbox.

If you collaborate with partners on Dropbox then you will need to check for notifications on Dropbox directly. Never give out or reuse your University of Essex password and never approve a multi-factor authentication prompt for non University of Essex services such as Dropbox.

This block will be reviewed as soon as Dropbox have taken action on the issues which have been reported to them.

Please check on this status alert for the latest update.
Dec 09, 2024 - 14:53 GMT

Library Laptop Loan Service (Southend Campus)

Investigating - We are currently investigating an issue with the Library Laptop Loan Service at the Southend Campus.
We have temporarily disabled the ability to borrow laptops from this service, but laptops currently out on loan can still be returned.
This status will be updated once we have found the underlying issue and implement a fix.
Dec 06, 2024 - 10:33 GMT

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational

HR Organiser Operational

Unit 4 Operational

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Operational

Study spaces Operational

Teams Operational

Telephones Operational

University website Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned work affecting SharePoint 2016 service (hosting SSRS reports) Dec 12, 2024 09:15-14:15 GMT

Our SharePoint 2016 service (hosting SQL Server Reports - https://ssrs.essex.ac.uk) may be briefly unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Posted on Dec 02, 2024 - 14:32 GMT

Past Incidents

Dec 9, 2024

Planned work affecting OnBase

Completed - The scheduled maintenance has been completed.
Dec 9, 15:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 GMT

Scheduled - OnBase will be unavailable while we carry out essential maintenance. Please do not try to access OnBase during this time.

Whilst this work is carried out please note that you will not be able to submit new appointment forms or update your pathway to permanency form.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Dec 5, 12:32 GMT

Issue affecting Moodle

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Dec 9, 12:17 GMT

Investigating - We're aware of an issue affecting Moodle modules disappearing from Moodle dashboards and are currently investigating the issue and working on a fix.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Dec 6, 15:58 GMT

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Unresolved incident: Library Laptop Loan Service (Southend Campus).

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Planned work affecting OnBase

Completed - The scheduled maintenance has been completed.
Dec 2, 13:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 GMT

Scheduled - OnBase will be unavailable while we carry out essential maintenance. Please do not try to access OnBase during this time.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Nov 29, 16:00 GMT

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

Issue affecting Outlook & Calendars

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Nov 26, 11:54 GMT

Monitoring - Microsoft have resolved the issues and we are monitoring to ensure that everything is working as expected.
Nov 26, 08:22 GMT

Update - Microsoft are continuing to investigate and implement a fix ASAP., however issues are still ongoing across multiple Microsoft 365 services.
Nov 25, 11:18 GMT

Investigating - We're aware of an issue affecting our Outlook and Calendars causing slow response times and failures with calendar entries. This is currently a global issue with Microsoft services currently being investigated.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 25, 09:53 GMT

Issue affecting file display (eDocs) on ESF, PGEAF, UGEAF, and ECF (EDRM)

Resolved - Microsoft have confirmed this issue has been resolved. We thank users for their patience during this service disruption.
Nov 26, 11:18 GMT

Monitoring - Microsoft have implemented a fix and we are monitoring results.
Nov 26, 10:14 GMT

Update - Microsoft have identified a recent change which they believe has resulted in this issue. They have begun to revert the change and are investigating what additional actions are required to mitigate the issue.

Sorry for any inconvenience this may be causing you. We will post another update as soon as we know more.
Nov 25, 12:00 GMT

Identified - We have identified this as a problem with SharePoint Online Search. Microsoft are aware and are investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 25, 09:25 GMT

Investigating - We're aware of an issue affecting our Issue affecting file display (eDocs) on ESF, PGEAF, UGEAF, and ECF (EDRM) and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Nov 25, 08:55 GMT

Nov 25, 2024