University of Essex IT Status

Issue affecting Teams telephony

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 2025 - 19:07 GMT

Identified - The issue has been identified and a fix is being implemented.
Mar 17, 2025 - 16:23 GMT

Investigating - We're aware of an issue affecting our Teams Telephony preventing telephone calls to and from Teams Telephony users. Our service provider is currently investigating.

Teams to teams calls are not affected.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Mar 17, 2025 - 15:02 GMT

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational

HR Organiser Operational

Unit 4 Operational

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Operational

Study spaces Operational

Teams Degraded Performance

Telephones Degraded Performance

University website Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2025

No incidents reported today.

Mar 18, 2025

Issue affecting eDocs on SharePoint (EDRM)

Resolved - This issue seems to have been resolved by Microsoft. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 18, 13:26 GMT

Monitoring - We believe that Microsoft have fixed the issue and we are monitoring the situation.
Mar 18, 11:34 GMT

Investigating - We're aware of an issue affecting our EDRM eDOCs services - served from SharePoint Online to PG EAF, UG EAF, Compliance, ESF, and ECF. This is a problem at the Microsoft 365 end and will cause all documents to be unavailable until resolved. We are monitoring.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Mar 18, 09:28 GMT

Planned work affecting iTrent, People Manager and HR Organiser

Completed - The scheduled maintenance has been completed.
Mar 18, 12:29 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 GMT

Scheduled - The following services will be unavailable while we carry out essential maintenance:

- iTrent
- People Manager
- HR Organiser
- Web Recruitment
- External Examiner Nomination Portal

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 18, 09:46 GMT

Mar 17, 2025

Unresolved incident: Issue affecting Teams telephony.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Issue affecting Box

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 13, 11:45 GMT

Monitoring - We have fixed the issue and we are monitoring the situation.
Mar 12, 14:41 GMT

Investigating - We're aware of an issue affecting our Box and are currently investigating.

Some customers can have issues to load or open MS Office Online items from Box.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Mar 12, 11:24 GMT

Mar 12, 2025

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

Planned work affecting Panopto and Listen Again

Completed - The scheduled maintenance has been completed.
Mar 8, 17:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 09:00 GMT

Scheduled - Panopto and Listen Again may be unavailable whilst we perform scheduled maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 6, 09:46 GMT

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

Planned work affecting AppsAnywhere/Parallels

Completed - The scheduled maintenance has been completed.
Mar 5, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 07:30 GMT

Scheduled - Our AppsAnywhere service may be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 4, 16:18 GMT