Update - We have identified where the problem lies and need to rebuild that part of the system followed by a series of tests to ensure the system performs as expected. In the meantime, the service is currently using a healthy part of the system (without resilience), however it is possible some SIP phones may still be showing the wrong information as a residual issue.

In this case users are requested to reboot the phone. Instructions are here:

https://www.essex.ac.uk/staff/it-services/telephone-services > Handset Manuals > NEC [phone] - quick reference

If there is still a problem with a handset please submit a ticket with IT Helpdesk here:

https://www.essex.ac.uk/staff/it-services/support - providing extn number and ccsip label information (written underneath) for each affected phone.

We anticipate a resolution to this issue by the end of this week.

Again apologies for the inconvenience this issue will be causing.

Jul 18, 2023 - 10:34 BST
Update - We are continuing to investigate this problem requiring incremental changes and tests. Consequently the service will restore then degrade as we go through each test.

We apologise for any inconvenience this will be causing.

Jul 17, 2023 - 14:34 BST
Investigating - We're aware of an issue affecting our SIP phones relating to speed dial settings and call history, are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Jul 14, 2023 - 17:02 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Partial Outage
HR Organiser Operational
Unit 4 Partial Outage
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle
Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Under Maintenance
Teams Operational
Telephones Under Maintenance
University website Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2023
Resolved - Box services have been restored to full functionality. Thank you for your patience.

If you continue to have issues with Box, please contact the IT Helpdesk.

Sep 28, 13:16 BST
Update - Box support are continuing to investigate this issue, as it is affecting Login (Web/SSO), All Files Page, Uploads, Downloads, Content API, Box Notes, Box Sign and Box Mobile. Users may see errors or slowness with the affected services. We will provide more information as soon as it is available.
Sep 28, 09:50 BST
Investigating - We're aware of an issue affecting signing in to Box and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 28, 09:12 BST
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 20:57 BST
Update - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Sep 27, 20:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:30 BST
Scheduled - Our Software Hub will be unavailable while we carry out improvements.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Sep 27, 12:51 BST
Completed - The scheduled maintenance has been completed.
Sep 27, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 BST
Scheduled - LEAP may be unavailable while we carry out essential updates for the start of the new academic year. There may be disruption to the information displayed and times when you are unable to log in.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Sep 26, 15:28 BST
Completed - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Sep 27, 14:50 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 11:12 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 09:42 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 09:38 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 08:57 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:54 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:38 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:14 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:10 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 12:12 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 12:12 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 15:52 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 14:45 BST
Scheduled - We are undertaking essential IT works on Saturday 23 September from 6am to 7pm.

There will be significant disruption to IT services during this time and all IT services are considered at-risk.

If you have any important work, events, or meetings that require the use of IT services, we strongly recommend that you plan for them to be held at another time.

We also ask that all PCs are powered down when you leave the University at your convenience before end of Friday 22 September.

Affected services include but is not limited to:
- Systems and services that rely on the University network
- Wifi on campus
- VPN and remote desktop access
- IT labs on campus
- High Performance Computing and Ceres
- Moodle
- SharePoint

We do not expect the works to affect cloud services such as Office 365, email, and Box, but due to the nature of the work please do not rely on them being available for work or study during this time.

You can track the progress of the works on this status page.

Every effort is being made to ensure IT services return smoothly. However, if you do experience any issues after the works are complete, please contact the It Helpdesk.

We understand that any disruption can be frustrating, and we apologise for any inconvenience caused.

Thank you for your patience and understanding.

Aug 18, 13:28 BST
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Sep 27, 14:45 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 27, 10:27 BST
Investigating - We're aware of an issue affecting our Network, particularly on SWAE devices and are currently investigating.

The short-term workaround is to disconnect the network cable from the back of the dock to allow for wi-fi to enable on your device.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 27, 09:11 BST
Resolved - This incident has been resolved.
Sep 27, 12:42 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:49 BST
Investigating - We're aware of an issue affecting our SharePoint Service and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 27, 11:45 BST
Sep 26, 2023
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Sep 26, 10:43 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 25, 12:42 BST
Investigating - We're aware of an issue affecting our HPC service and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 24, 15:06 BST
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Sep 26, 08:43 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 25, 20:47 BST
Investigating - We're aware of an issue affecting our Software Hub and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 25, 11:42 BST
Sep 25, 2023
Sep 24, 2023
Sep 23, 2023
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.