Update - We are continuing to work on a fix for this issue.
Jul 24, 2024 - 11:30 BST
Update - Our IT teams are still working hard to recover from Friday’s worldwide IT outage, caused by a bug in a CrowdStrike software update.
Around 2,300 University computers were affected by the outage, with many staff stuck at the “blue screen of death” and unable to start up and sign in.
We are pleased to say that many staff are now back up and running again, and we’ll soon have a new system in place to help speed up the recovery process.
Unit4 will be closed to Users from 6pm on the 31st July till 9AM on the 1st August as per Financial Year end Lockdown Posted on
Jul 26, 2024 - 09:32 BST
Completed -
The scheduled maintenance has been completed.
Jul 26, 22:36 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 BST
Scheduled -
We are undertaking essential IT works on Friday 26 July from 8pm to midnight.
There may be disruption to IT services during this time and all IT services are considered at-risk.
Affected services include but is not limited to: - Systems and services that rely on the University network - Wifi on campus (all campuses) - VPN and remote access - IT labs on campus - High Performance Computing and Ceres - Moodle - SharePoint
We do not expect the works to affect cloud services such as Microsoft 365, email, and Box, but due to the nature of the work please do not rely on them being available for work or study during this time.
You can track the progress of the works on this status page.
Every effort is being made to ensure IT services return smoothly. However, if you do experience any issues after the works are complete, please contact the IT Helpdesk.
We understand that any disruption can be frustrating, and we apologise for any inconvenience caused.
Jul 22, 08:28 BST
Completed -
The scheduled maintenance has been completed.
Jul 25, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 25, 15:54 BST
Scheduled -
We will be undergoing scheduled maintenance on the Southend Campus network starting from 5pm. Eduroam and other network services will be at-risk during this period. Please contact the IT Helpdesk if network issues are experienced on Campus beyond this window.
Jul 25, 15:53 BST
Completed -
The scheduled maintenance has been completed.
Jul 23, 16:11 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 BST
Scheduled -
Our LEAP service will be unavailable while we carry out improvements.
This upgrade will bring a number of enhancements including; - Retaining filters when returning to search results - Greater control over completed notes and interactions - Department staff able to run some reports directly in the application
We appreciate your patience and understanding whilst this work is carried out. We'll post an update as soon as the work is complete and the system is available for use again.
Jul 16, 13:56 BST