Monitoring - We have fixed the issue and we are monitoring the situation.
Apr 20, 2024 - 18:57 BST
Identified - We have identified that the issue is affecting all web services with a .essex.ac.uk web address.

This is an external problem and we are awaiting a fix.

Apr 20, 2024 - 11:41 BST
Investigating - We're aware of an issue affecting our network and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Apr 20, 2024 - 11:24 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Major Outage
Network Major Outage
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Unresolved incident: Issue affecting web services.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Apr 18, 15:44 BST
Investigating - We're aware of an issue affecting the guest Wi-Fi services and are currently investigating. This may affect your access to the Event Essex and Essex Guest networks, Tapestry, and some equipment in the sports centre.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Apr 18, 10:12 BST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Apr 9, 16:02 BST
Monitoring - Power has now been restored to the Colchester Campus and we continue to monitor the situation. If you continue to experience issues with accessing computers on campus, please contact the IT Helpdesk, providing your S number and room number.
Apr 9, 13:37 BST
Investigating - We're aware of an issue affecting our Colchester Campus computers due to an unexpected power outage over night. Our technical team are currently working to restore a normal service.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more throughout the day.

As a workaround, we recommend remote connecting to remote.essex.ac.uk using the below guidance.
https://universityofessex.atlassian.net/wiki/x/KIDYp

Apr 9, 09:15 BST
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Apr 9, 13:58 BST
Investigating - We're aware of an issue affecting access to older Panopto recordings made before June 2023. Our technical team are currently working to restore normal service.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more throughout the day.

Apr 9, 10:55 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 BST
Scheduled - The Canon printers on campus with MPCS numbers will not be available for use while under maintenance.
Apr 9, 08:41 BST
Apr 8, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Apr 8, 15:42 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Apr 8, 15:04 BST
Investigating - We're aware of an issue affecting some pages on the University of Essex website and staff and student directories. We are currently investigating the issue. In the meantime, please try using incognito mode (CTRL+SHIFT+N) for any pages that fail to load.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Apr 4, 10:47 BST