We’re upgrading our printing services from Monday 16 September. The upgrades bring some new features and changes, including:
- New "Essex Printing" queue: Look for this new queue on University PCs to securely print documents. It will be your default soon. Old queues will be removed shortly.
- Mobile printing: Still works! Send files to mobileprinting@essex.ac.uk and release them at your nearest printer.
- Student Printing: Virtual print balances will be reset and automatically topped up each term. Request high-volume printing via My Essex or your Personal Tutor. Students with Dyslexia/SpLD get automatic high-volume access.
Impact
There may be some disruption to printing services while we implement these changes.
Any prints sent to mobileprinting@essex.ac.uk, or the “Managed Print” and “Student Managed Print” queues before the 16 September may need to be resent to the new “Essex Printing” queue.
If you currently use the Box or OneDrive functionality on this service, you will need to reauthenticate once your local device has been upgraded.
Help
If you experience issues printing, scanning, or photocopying from 16 September onwards, please check the print queue that you are sending the print to and check this Statuspage for updates. Posted on
Sep 05, 2024 - 12:04 BST
Completed -
The scheduled maintenance has been completed.
Sep 3, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 BST
Scheduled -
We will be undergoing Scheduled Maintenance for Unit4 Web, during which time it will be unavailable. Users that are logged in during that time will be logged off.
Aug 29, 15:36 BST
Resolved -
This issue is now resolved and no more unplanned upgrades should take place. Thank you for your patience.
If you have any residual issues after your upgrade to Windows 11 please contact the IT Helpdesk.
The Windows 11 project will be in touch with details about your planned upgrade over the coming months.
Aug 29, 10:25 BST
Monitoring -
The unplanned Windows Update that upgraded University computers to Windows 11 has been identified and blocked. We have identified a number of computers that have the update pending and are removing this update from them.
Users of computers that have been upgraded to to Windows 11 in this unmanaged way will be contacted to ensure their computer is performing as expected and DITS will take action to support or remedy if required.
- If you are expecting a Windows 11 upgrade, continue to upgrade via the Software Center. - If you are not expecting a Windows 11 upgrade, please do not complete the upgrade. - If you have upgraded to Windows 11 via Windows Update and are experiencing any issues, please contact the IT Helpdesk. - If your computer is part way through the update, let it complete and do not turn off your computer whilst it is upgrading. If you experience any issues once the upgrade is complete, please contact the IT helpdesk.
Apologies for any inconvenience this may have caused you.
Aug 20, 14:00 BST
Investigating -
We're aware of a Windows Update that is currently upgrading University computers to Windows 11. Whilst we are currently upgrading the University to Windows 11, the update from Windows Update is not part of the planned project rollout of Windows 11.
- If you are expecting a Windows 11 upgrade, continue to upgrade via the Software Center. - If you are not expecting a Windows 11 upgrade, please do not complete the upgrade. - If you have upgraded to Windows 11 via Windows Update and are experiencing any issues, please contact the IT Helpdesk. - If your computer is part way through the update, let it complete and do not turn off your computer whilst it is upgrading. If you experience any issues once the upgrade is complete, please contact the IT helpdesk.
Apologies for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Aug 19, 12:58 BST
Completed -
The scheduled maintenance has been completed.
Aug 28, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 09:00 BST
Scheduled -
Our Panopto and Listen Again services will be unavailable while we carry out upgrades.
We appreciate your patience and understanding whilst this work is carried out. We'll post an update as soon as the work is complete and the systems are available for use again.
Aug 14, 13:56 BST