Update - We have been informed that the ground and repair works are ongoing including repairs of collapsed ducts and fibres upstream from the original reported damage site
Next update tomorrow morning.
Oct 21, 2026 - 17:03 BST
Next update tomorrow morning.
Oct 21, 2026 - 17:03 BST
Update - The latest update has detailed the required works: digging in for a new ductwork and new inspection chamber, followed by additional fibre and several rejoining tasks. The indications are that we can expect disruption for the rest of today at least.
We will continue to provide significant updates when we hear of them, with a end of day status as we know it.
Oct 21, 2026 - 10:16 BST
We will continue to provide significant updates when we hear of them, with a end of day status as we know it.
Oct 21, 2026 - 10:16 BST
Update - We have been advised by third parties that activities to restore the broken connections have now restarted.
All relevant support teams remain engaged and are continuing the repair activities. We will provide further updates as progress is made with the next update due at 10:00.
We will update further then.
Oct 21, 2026 - 09:42 BST
All relevant support teams remain engaged and are continuing the repair activities. We will provide further updates as progress is made with the next update due at 10:00.
We will update further then.
Oct 21, 2026 - 09:42 BST
Update - Please be advised that VMO2 Engineers are continuing to work along third party companies to progress works activities and restore the outage.
We have obtained an update on the works schedule which will be allowed to resume this evening as road closure permits has been granted for overnight operations.
VMO2 and ERS will resume operations from 21:30 onwards to roll out the fibres section and complete fibres splicing
Oct 20, 2026 - 14:11 BST
We have obtained an update on the works schedule which will be allowed to resume this evening as road closure permits has been granted for overnight operations.
VMO2 and ERS will resume operations from 21:30 onwards to roll out the fibres section and complete fibres splicing
Oct 20, 2026 - 14:11 BST
Update - we are continuing to work with our provider on a resolution
Oct 20, 2026 - 12:08 BST
Oct 20, 2026 - 12:08 BST
Identified - the issue has been identified by our third party as damaged infrastructure due to ground works off campus, our third party are currently working on restoring services.
Oct 20, 2026 - 08:50 BST
Oct 20, 2026 - 08:50 BST
Investigating - We're aware of an Issue affecting guest wifi/commercial broadband services and are currently investigating.
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 20, 2026 - 08:49 BST
Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Oct 20, 2026 - 08:49 BST
Update - Whilst the affected accounts have been restored, access to some services may still not be back to full health for those accounts. These services include:
Email delivery
Box access
Zoom Calendar sync
SALTO door access
Other services not listed may also be affected.
Oct 21, 2026 - 15:27 BST
Email delivery
Box access
Zoom Calendar sync
SALTO door access
Other services not listed may also be affected.
Oct 21, 2026 - 15:27 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 2026 - 11:24 BST
Oct 21, 2026 - 11:24 BST
Investigating - We have been made aware that a small number of staff accounts closed overnight and are currently investigating.
Oct 21, 2026 - 09:38 BST
Oct 21, 2026 - 09:38 BST
Investigating - To help manage our Moodle service, we are currently limiting who can access the following sites. This may result in connection errors or Moodle being seemingly unavailable.
- https://moodle.essex.ac.uk/
- https://moodlearchive.essex.ac.uk/
- https://open.essex.ac.uk/
This will be reviewed on 22 October 2026 at 12:00noon.
We apologise for any inconvenience this may cause and thank you for your patience.
Oct 21, 2026 - 09:47 BST
- https://moodle.essex.ac.uk/
- https://moodlearchive.essex.ac.uk/
- https://open.essex.ac.uk/
This will be reviewed on 22 October 2026 at 12:00noon.
We apologise for any inconvenience this may cause and thank you for your patience.
Oct 21, 2026 - 09:47 BST
About This Site
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