Investigating - We're aware of an issue affecting our Mobile Print Service and are currently investigating.

As a workaround, Printing from a computer is still fully operational.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 16, 2026 - 10:52 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Partial Outage
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Support Portal Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned work affecting LEAP Sep 30, 2026 10:00-16:00 BST

LEAP will be unavailable while we carry out essential maintenance. Please do not log in during this time.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Posted on Sep 17, 2026 - 09:04 BST

Upgrading telephone system for fixed NEC phones Oct 13, 2026 08:00-09:00 BST

We will be migrating the provisioning service for NEC fixed phones to a new server.

We will provide progress updates including if a reboot of NEC fixed phones is required.

All other models of telephone and Teams users are NOT affected.

Posted on Aug 17, 2026 - 15:45 BST

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:50 BST
Scheduled - Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) may have periods of unavailability in the week commencing 14 September 2026, whilst we carry out annual maintenance.
Aug 27, 09:12 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 13:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 BST
Scheduled - Our SharePoint 2016 SSRS Service (https://ssrs.essex.ac.uk - hosting sites and reports) is expected to be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Users should note that SharePoint on M365 will be unaffected by this maintenance.

Sep 1, 10:53 BST

Sep 7, 2026

Completed - The scheduled maintenance has been completed.
Sep 7, 14:58 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:30 BST
Scheduled - The following services will be unavailable while we carry out an essential system upgrade:

- iTrent
- HR Organiser
- People Manager
- Web Recruitment
- External Examiner Nomination Portal

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Aug 28, 12:04 BST
Completed - The scheduled maintenance has been completed.
Sep 7, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 BST
Scheduled - Our remote.essex.ac.uk service will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Sep 4, 09:47 BST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Resolved - The Microsoft 365 status page states that this issue was resolved overnight. Thank you for your patience.
However, if you are still experiencing issues, please contact the IT Helpdesk.

Sep 3, 09:05 BST
Monitoring - Microsoft 365 is reporting a significant service degradation which is impacting SharePoint Online (SPO) and the EDRM websites reliant on SPO data. Users may experience delayed or failed file opening, stale content, and authentication issues. We are monitoring the situation awaiting updates from Microsoft.
Sep 2, 16:05 BST