University of Essex IT Status

Issue affecting SIP phones

Update - We have identified where the problem lies and need to rebuild that part of the system followed by a series of tests to ensure the system performs as expected. In the meantime, the service is currently using a healthy part of the system (without resilience), however it is possible some SIP phones may still be showing the wrong information as a residual issue.

In this case users are requested to reboot the phone. Instructions are here:

https://www.essex.ac.uk/staff/it-services/telephone-services > Handset Manuals > NEC [phone] - quick reference

If there is still a problem with a handset please submit a ticket with IT Helpdesk here:

https://www.essex.ac.uk/staff/it-services/support - providing extn number and ccsip label information (written underneath) for each affected phone.

We anticipate a resolution to this issue by the end of this week.

Again apologies for the inconvenience this issue will be causing.
Jul 18, 2023 - 10:34 BST

Update - We are continuing to investigate this problem requiring incremental changes and tests. Consequently the service will restore then degrade as we go through each test.

We apologise for any inconvenience this will be causing.
Jul 17, 2023 - 14:34 BST

Investigating - We're aware of an issue affecting our SIP phones relating to speed dial settings and call history, are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Jul 14, 2023 - 17:02 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Partial Outage

HR Organiser Operational

Unit 4 Partial Outage

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle

Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Operational

Study spaces Under Maintenance

Teams Operational

Telephones Under Maintenance

University website Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2023

Issue affecting signing into Box

Resolved - Box services have been restored to full functionality. Thank you for your patience.

If you continue to have issues with Box, please contact the IT Helpdesk.
Sep 28, 13:16 BST

Update - Box support are continuing to investigate this issue, as it is affecting Login (Web/SSO), All Files Page, Uploads, Downloads, Content API, Box Notes, Box Sign and Box Mobile. Users may see errors or slowness with the affected services. We will provide more information as soon as it is available.
Sep 28, 09:50 BST

Investigating - We're aware of an issue affecting signing in to Box and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 28, 09:12 BST

Sep 27, 2023

Planned work affecting Software Hub

Completed - The scheduled maintenance has been completed.
Sep 27, 20:57 BST

Update - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Sep 27, 20:56 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:30 BST

Scheduled - Our Software Hub will be unavailable while we carry out improvements.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Sep 27, 12:51 BST

Planned work affecting LEAP

Completed - The scheduled maintenance has been completed.
Sep 27, 18:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 BST

Scheduled - LEAP may be unavailable while we carry out essential updates for the start of the new academic year. There may be disruption to the information displayed and times when you are unable to log in.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Sep 26, 15:28 BST

Essential IT works - Saturday 23 September

Completed - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Sep 27, 14:50 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 11:12 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 09:42 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 09:38 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 08:57 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:54 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:38 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:14 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:10 BST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 23, 20:06 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 12:12 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 15:52 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 14:45 BST

Scheduled - We are undertaking essential IT works on Saturday 23 September from 6am to 7pm.

There will be significant disruption to IT services during this time and all IT services are considered at-risk.

If you have any important work, events, or meetings that require the use of IT services, we strongly recommend that you plan for them to be held at another time.

We also ask that all PCs are powered down when you leave the University at your convenience before end of Friday 22 September.

Affected services include but is not limited to:
- Systems and services that rely on the University network
- Wifi on campus
- VPN and remote desktop access
- IT labs on campus
- High Performance Computing and Ceres
- Moodle
- SharePoint

We do not expect the works to affect cloud services such as Office 365, email, and Box, but due to the nature of the work please do not rely on them being available for work or study during this time.

You can track the progress of the works on this status page.

Every effort is being made to ensure IT services return smoothly. However, if you do experience any issues after the works are complete, please contact the It Helpdesk.

We understand that any disruption can be frustrating, and we apologise for any inconvenience caused.

Thank you for your patience and understanding.
Aug 18, 13:28 BST

Issue affecting Network

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Sep 27, 14:45 BST

Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 27, 10:27 BST

Investigating - We're aware of an issue affecting our Network, particularly on SWAE devices and are currently investigating.

The short-term workaround is to disconnect the network cable from the back of the dock to allow for wi-fi to enable on your device.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 27, 09:11 BST

Issue affecting SharePoint EDRM sites

Resolved - This incident has been resolved.
Sep 27, 12:42 BST

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:49 BST

Investigating - We're aware of an issue affecting our SharePoint Service and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 27, 11:45 BST

Sep 26, 2023

Issue affecting High Performance Compute (HPC)

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Sep 26, 10:43 BST

Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 25, 12:42 BST

Investigating - We're aware of an issue affecting our HPC service and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 24, 15:06 BST

Issue affecting Software Hub

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Sep 26, 08:43 BST

Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 25, 20:47 BST

Investigating - We're aware of an issue affecting our Software Hub and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Sep 25, 11:42 BST

Sep 25, 2023

Sep 24, 2023

Sep 23, 2023

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.