All Systems Operational

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Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational
HR Organiser Operational
Unit 4 Operational
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
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Printing Operational
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Study spaces Operational
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Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrading our managed printing services Sep 16, 2024 08:00 - Sep 21, 2024 08:00 BST
We’re upgrading our printing services from Monday 16 September. The upgrades bring some new features and changes, including:

- New "Essex Printing" queue: Look for this new queue on University PCs to securely print documents. It will be your default soon. Old queues will be removed shortly.

- New online portal at https://uoe.uk.uniflowonline.com to manage your PIN, mobile app, and drag-and-drop printing.

- Print from personal devices by downloading our print driver available from AppsAnywhere (https://software.essex.ac.uk/login)

- Mobile printing: Still works! Send files to mobileprinting@essex.ac.uk and release them at your nearest printer.

- Student Printing: Virtual print balances will be reset and automatically topped up each term. Request high-volume printing via My Essex or your Personal Tutor. Students with Dyslexia/SpLD get automatic high-volume access.

Impact

There may be some disruption to printing services while we implement these changes.

Any prints sent to mobileprinting@essex.ac.uk, or the “Managed Print” and “Student Managed Print” queues before the 16 September may need to be resent to the new “Essex Printing” queue.

If you currently use the Box or OneDrive functionality on this service, you will need to reauthenticate once your local device has been upgraded.


Help

If you experience issues printing, scanning, or photocopying from 16 September onwards, please check the print queue that you are sending the print to and check this Statuspage for updates.

Posted on Sep 05, 2024 - 12:04 BST
Past Incidents
Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Resolved - This incident has been resolved.
Sep 3, 10:49 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 17:26 BST
Investigating - We are aware of an issue with caquery@essex.ac.uk meaning the Commercial Applications Team are currently unable to receive emails.

For any queries relating to iTrent, HR Organiser, Unit 4 or Leap please raise this using the customer portal: https://servicedesk.essex.ac.uk/servicedesk/customer/portal/3

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Aug 7, 09:23 BST
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 BST
Scheduled - We will be undergoing Scheduled Maintenance for Unit4 Web, during which time it will be unavailable.
Users that are logged in during that time will be logged off.

Aug 29, 15:36 BST
Sep 2, 2024
Resolved - This incident has been resolved.
Sep 2, 13:38 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Sep 1, 14:39 BST
Investigating - We're aware of an issue affecting network access at the Southend Campus and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Sep 1, 13:14 BST
Sep 1, 2024
Aug 31, 2024

No incidents reported.

Aug 30, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Aug 30, 09:49 BST
Monitoring - We have fixed the issue and we are monitoring the situation.
Aug 29, 14:29 BST
Investigating - We're aware of an issue affecting our Box - Files, Uploads & Downloads and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Aug 29, 10:35 BST
Aug 29, 2024
Resolved - This issue is now resolved and no more unplanned upgrades should take place. Thank you for your patience.

If you have any residual issues after your upgrade to Windows 11 please contact the IT Helpdesk.

The Windows 11 project will be in touch with details about your planned upgrade over the coming months.

Aug 29, 10:25 BST
Monitoring - The unplanned Windows Update that upgraded University computers to Windows 11 has been identified and blocked. We have identified a number of computers that have the update pending and are removing this update from them.

Users of computers that have been upgraded to to Windows 11 in this unmanaged way will be contacted to ensure their computer is performing as expected and DITS will take action to support or remedy if required.

- If you are expecting a Windows 11 upgrade, continue to upgrade via the Software Center.
- If you are not expecting a Windows 11 upgrade, please do not complete the upgrade.
- If you have upgraded to Windows 11 via Windows Update and are experiencing any issues, please contact the IT Helpdesk.
- If your computer is part way through the update, let it complete and do not turn off your computer whilst it is upgrading. If you experience any issues once the upgrade is complete, please contact the IT helpdesk.

Apologies for any inconvenience this may have caused you.

Aug 20, 14:00 BST
Investigating - We're aware of a Windows Update that is currently upgrading University computers to Windows 11. Whilst we are currently upgrading the University to Windows 11, the update from Windows Update is not part of the planned project rollout of Windows 11.

- If you are expecting a Windows 11 upgrade, continue to upgrade via the Software Center.
- If you are not expecting a Windows 11 upgrade, please do not complete the upgrade.
- If you have upgraded to Windows 11 via Windows Update and are experiencing any issues, please contact the IT Helpdesk.
- If your computer is part way through the update, let it complete and do not turn off your computer whilst it is upgrading. If you experience any issues once the upgrade is complete, please contact the IT helpdesk.

Apologies for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Aug 19, 12:58 BST
Aug 28, 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 09:00 BST
Scheduled - Our Panopto and Listen Again services will be unavailable while we carry out upgrades.

We appreciate your patience and understanding whilst this work is carried out. We'll post an update as soon as the work is complete and the systems are available for use again.

Aug 14, 13:56 BST
Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.