Minor Service Outage

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Partial Outage
HR Organiser Operational
Unit 4 Partial Outage
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our SharePoint 2016 SSRS Service (sites and reports hosted on https://ssrs.essex.ac.uk) may be unavailable for one or more brief periods while we carry out essential maintenance. Users are advised to wait a few minutes and then retry.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Posted on Mar 18, 2024 - 10:05 GMT
We will be switching off the phone system at Colchester for up to 1 hr, to re-run system checks on the back up systems in Southend and Loughton.

During this time, there will be no inbound or outbound calls from Colchester Campus affecting the following:

All fixed telephone handsets and group numbers in Colchester
All BRIA softphone users will be affected
All BCT users will be affected
Voicemail service - no messages can be left or reviewed

Teams telephony users will not be able to call a Colchester extension number,

Teams to Teams calls will still work.

Calls to the Campus Emergency number 2222, will automatically redirect to the Information Centre backup line and Security mobile phone.

We apologise for any inconvenience this may cause.

Posted on Mar 18, 2024 - 11:27 GMT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 GMT
Scheduled - Our sernt43 Remote Desktop service will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 15, 19:11 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 16:03 GMT
Monitoring - A change has been made and you should now be able to log in successfully. We are monitoring the situation however if you do experience any errors when logging in please email caquery@essex.ac.uk.
Mar 15, 11:46 GMT
Investigating - We're aware of an issue affecting iTrent, HR Organiser and People Manager meaning that some users are unable to login, or are getting error messages after logging in. We are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Mar 15, 09:58 GMT
Mar 14, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Mar 14, 11:27 GMT
Monitoring - We have fixed the issue and we are monitoring the situation.
Mar 14, 10:36 GMT
Investigating - We're aware of an issue affecting our website and staff & student directories and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Mar 14, 09:23 GMT
Mar 13, 2024
Completed - Calls to 2222 are now operating as normal and will continue to monitor performance.
Mar 13, 10:46 GMT
Verifying - Verification is currently underway for the maintenance items.
Mar 13, 10:36 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 09:35 GMT
Scheduled - To improve service resilience our maintenance provider will be porting the University Emergency number - 01206 87 2222 - to a new location. There will be a period when the service is unavailable and then at risk whilst we test the outcome.

During this outage period users should call 01206 87 2125 in the event of an emergency.

The work will allow the Security Teams greater flexibility and coverage in the event of any phone system outages and remove the need to messages such as this one.

Mar 4, 17:12 GMT
Completed - The scheduled maintenance has been completed.
Mar 13, 09:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:01 GMT
Scheduled - Our Software Hub service may be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 12, 22:40 GMT
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:30 GMT
Scheduled - Due to essential maintenance work on one of our authentication services (Shibboleth), login to the following services will be considered at risk from 8.30am until 12.30pm on Tuesday 12 March:

Moodle
Library Resources
Qualtrics
LinkedIn Learning
Graduate Intelligence
Report and Support
Residence Life
ParkSmart

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 11, 14:44 GMT
Mar 11, 2024
Resolved - This incident has been resolved.
Mar 11, 16:04 GMT
Monitoring - We have fixed the issue and we are monitoring the situation.
Mar 5, 15:47 GMT
Update - Please be advised that this issue is also impacting survey distribution by email and not just workflow notifications. We are continuing to work with Qualtrics to investigate this and will provide an update as soon as possible.
Feb 29, 16:02 GMT
Investigating - We're aware of an issue affecting Qualtrics which means that workflow notification emails are not being received. We are working with the software provider to investigate the cause of this issue.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Feb 26, 17:24 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 GMT
Scheduled - Our remote.essex.ac.uk will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 8, 19:30 GMT
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 17:00 GMT
Scheduled - Our Poll Everywhere maybe be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 5, 10:07 GMT
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 12:00 GMT
Update - We are continuing to verify the maintenance changes
Mar 5, 10:33 GMT
Update - We're aware of issues preventing users from viewing their online annotations and are working on a solution
Mar 5, 10:14 GMT
Verifying - Maintenance has been completed and we are monitoring the system to ensure it remains stable.
Mar 5, 09:46 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:00 GMT
Scheduled - Online annotation for submissions in FASER may be unavailable while we carry out improvements. We encourage you to mark work offline during this period

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Feb 20, 14:36 GMT