Issue affecting Teams telephony

Incident Report for University of Essex IT

Resolved

This incident has been resolved.
Posted Jul 01, 2025 - 10:36 BST

Update

We are continuing to monitor for any further issues.
Posted Jun 30, 2025 - 16:31 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2025 - 14:37 BST

Investigating

We're aware of an issue affecting our Teams telephony, which has been reported to our system provider.

The problem is causing approximately 50% of outbound call attempts to fail.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.
Posted Jun 30, 2025 - 10:24 BST
This incident affected: Teams and Telephones.