Issue affecting GlobalProtect VPN access

Incident Report for University of Essex IT

Resolved

This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Posted Apr 25, 2023 - 09:07 BST

Monitoring

We've identified the problem and have put a workaround in place. You should now be able to connect to GlobalProtect VPN.

We're monitoring the situation and will update you as soon as it is fully resolved.

Posted Mar 22, 2023 - 10:18 GMT

Investigating

We're aware of an issue affecting our GlobalProtect VPN service and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Posted Mar 22, 2023 - 08:20 GMT

This incident affected: Internet, network and VPN (VPN).