Issue affecting Teams telephony

Incident Report for University of Essex IT

Resolved

This incident has been resolved.

Posted Apr 01, 2025 - 11:12 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2025 - 19:07 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2025 - 16:23 GMT

Investigating

We're aware of an issue affecting our Teams Telephony preventing telephone calls to and from Teams Telephony users. Our service provider is currently investigating.

Teams to teams calls are not affected.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Posted Mar 17, 2025 - 15:02 GMT

This incident affected: Teams and Telephones.