Issue affecting some staff accounts

Incident Report for University of Essex IT

Update

Whilst the affected accounts have been restored, access to some services may still not be back to full health for those accounts. These services include:

Email delivery
Box access
Zoom Calendar sync
SALTO door access

Other services not listed may also be affected.
Posted Oct 21, 2026 - 15:27 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 21, 2026 - 11:24 BST

Investigating

We have been made aware that a small number of staff accounts closed overnight and are currently investigating.
Posted Oct 21, 2026 - 09:38 BST
This incident affects: Other services.