Issue affecting SIP phones

Incident Report for University of Essex IT

Resolved

This incident has been closed.

Posted 2 years ago. Oct 09, 2023 - 15:51 BST

Update

We have identified where the problem lies and need to rebuild that part of the system followed by a series of tests to ensure the system performs as expected. In the meantime, the service is currently using a healthy part of the system (without resilience), however it is possible some SIP phones may still be showing the wrong information as a residual issue.

In this case users are requested to reboot the phone. Instructions are here:

https://www.essex.ac.uk/staff/it-services/telephone-services > Handset Manuals > NEC [phone] - quick reference

If there is still a problem with a handset please submit a ticket with IT Helpdesk here:

https://www.essex.ac.uk/staff/it-services/support - providing extn number and ccsip label information (written underneath) for each affected phone.

We anticipate a resolution to this issue by the end of this week.

Again apologies for the inconvenience this issue will be causing.

Posted 2 years ago. Jul 18, 2023 - 10:34 BST

Update

We are continuing to investigate this problem requiring incremental changes and tests. Consequently the service will restore then degrade as we go through each test.

We apologise for any inconvenience this will be causing.

Posted 2 years ago. Jul 17, 2023 - 14:34 BST

Investigating

We're aware of an issue affecting our SIP phones relating to speed dial settings and call history, are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Posted 2 years ago. Jul 14, 2023 - 17:02 BST

This incident affected: Telephones.